bets3 Privacy Policy

1 Introduction

bets3 ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. By using our website bets3.cam, you are considered to have accepted the terms of this privacy policy.

This privacy policy ("Policy") explains how bets3 collects your personal information, how that information is used, and what steps are taken to protect your privacy. We firmly believe that your personal information belongs to you and that protecting it is our fundamental responsibility.

This policy applies to all bets3 products and services, including our website, applications, live casino services, cricket betting, slots, and other gaming categories.

2 Information We Collect

bets3 collects information from you in various ways. Below is a detailed description of what types of information we collect and why.

2.1 Registration Information

When you open an account with bets3, we collect the following information:

• Full name (as shown on your national identity card)
• Date of birth (for age verification — only those aged 21 and above may register)
• Mobile number and email address
• Current address within Bangladesh
• Information about your preferred payment method (bKash, Nagad, Rocket, or Upay)

2.2 Transaction Information

We record information related to your financial transactions, which includes:

• Deposit and withdrawal amounts and date-time
• Partial details of the payment method used (we do not store complete financial information)
• Transaction reference number
• Bonus claims and wagering history

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we record:

• History of games played, bet amounts, and results
• Session duration and activity
• Preferred game categories and settings
• Device type and software information

2.4 Automatically Collected Information

When you visit our website, some information is collected automatically:

• IP address and approximate location
• Browser type and version
• Data obtained from cookies and similar technologies
• Referral URL and navigation history

3 Purpose of Data Use

bets3 uses collected information only for specific, legitimate, and transparent purposes. We never use your information unnecessarily without your permission.

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Gaming services, deposit and withdrawal processing, and bonus distribution.
• Communication: Providing important updates, transaction confirmations, and support services.
• Security and Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Legal Compliance: Meeting applicable legal obligations and responding to regulatory requirements.
• Responsible Gaming: Identifying unhealthy gaming patterns and providing relevant support.
• Service Improvement: Conducting analysis to further improve the user experience.
• Marketing (subject to consent): Sending relevant offers and promotions based on your preferences — only with your consent.

4 Data Retention Period

bets3 retains your personal information only for as long as necessary. The specific retention periods are as follows:

4.1 While Your Account Is Active

We retain all relevant information for as long as your account remains active. Even after an account is closed, some information may be kept for a specified period in accordance with legal obligations.

4.2 Financial Records

Records of financial transactions are retained in accordance with legal requirements. This information may be needed for dispute resolution and legal compliance purposes.

4.3 Data Deletion Requests

If you request deletion of your data, we will complete this as soon as possible after fulfilling any legal obligations. This request can be made through our support team.

5 Sharing Data with Third Parties

bets3 does not sell your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the following cases for the operation of the service:

5.1 Service Providers

We use trusted third-party services for payment processing, technology infrastructure, and customer support. These parties receive only the information necessary for the specific purpose and may not use it for any other purpose.

5.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft — may receive the minimum information necessary to operate games.

5.3 Legal Obligations

We may be required to provide information to authorities in accordance with court orders, government directives, or applicable law. In such cases, we will provide only the information legally required.

5.4 Fraud Prevention

Certain information may be shared with relevant industry bodies to prevent fraud and money laundering. This is done in the interest of all players.

6 Cookie Policy

The bets3 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — for maintaining login status, security verification, and managing cart/session. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences (language, theme, etc.). They personalise your experience.

6.3 Analytics Cookies

These cookies are used to understand website usage and improve services. The data collected is in anonymous and aggregated form. You can disable these through your browser settings.

7 Your Rights

As a registered user of bets3, you have the following rights. Contact us to exercise these rights.

• Right to Access: You have the right to obtain a complete copy of the information we hold about you.
• Right to Correction: If there is any error in your information, you can request a correction.
• Right to Deletion: In certain circumstances you can request deletion of your information ("right to be forgotten"), though legal obligations are an exception.
• Right to Restrict Processing: In certain circumstances you can request that processing of your information be limited.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object in certain circumstances to the processing of your information.
• Right to Withdraw Consent: You can withdraw any consent, including for marketing communications, at any time.

To exercise any of your rights, email us at [email protected] or contact us via 24/7 live chat.

8 Security Measures

bets3 applies industry-standard security measures to keep your personal information safe. Our platform operates in a secure and reliable environment.

8.1 Encryption

Our website uses SSL (Secure Sockets Layer) encryption. All communication between your device and our servers is encrypted, making it impossible for third parties to intercept or read the data.

8.2 Access Control

Access to your personal information is limited to authorised staff only. Each staff member can access information on a need-to-know basis, and all access is logged.

8.3 Regular Security Audits

Our systems undergo regular security testing. Any vulnerabilities identified are resolved promptly. We are committed to ensuring fair play and maintaining the integrity of our systems.

8.4 Payment Security

For transactions via bKash, Nagad, Rocket, and Upay, we follow the highest security standards. We do not store your complete payment account information on any server.

8.5 Data Breach Notification

If a data breach occurs and poses a risk to your rights, we will notify you as soon as possible and take the necessary steps.

9 Protection of Minors

bets3 is for those aged 21 and above only. We are strictly against minors opening accounts or playing games. Age is verified at the time of registration, and additional proof may be requested in cases of doubt.

If we learn that a minor is using our services, their account will be closed immediately and the relevant information will be deleted. We ask parents and guardians to monitor their children's online activity.

If you become aware that a minor is using our platform, please notify us at [email protected].

10 Changes to the Privacy Policy

bets3 may update this privacy policy from time to time. Changes may occur due to service updates, new legal requirements, or security improvements.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.
• You will be notified of any updates at the time of login.

Continuing to use the service after changes have been made will be considered as your acceptance of the new policy. If you do not agree to the new policy, you may request to close your account.

If you would like a copy of the previous policy, please contact us. We keep earlier versions in our archive.

11 Contact Us

For any questions or concerns about this privacy policy, or to exercise your rights, please contact us through the following:

We take all privacy-related inquiries seriously and aim to respond within the designated time. Your trust and satisfaction are the highest priority for bets3.